I had a pair of Bushnell 10x25 non waterproof binoculars for a minimum of 10 years. In early August I got caught in a real downpour and forgot them in my rainsuit,The next morning they were fogged up really bad. So I phoned Bushnell Canada to see if anything could be done, They said as gesture of good company service I should send them in and they would replace them at no cost. If I wanted to update to a waterproof model to let them know and they would bill Me accordingly, well I didn't let them know and today I recieved a brand new set of Bushnell 10X25s H2O waterproof Binos free of charge. Now that is customer service like I have never seen. From now on if I need optics Bushnell will be My choice. THANK YOU