Tambo im a 20 minute drive from them and drop more than a fair share of cash there. I shouldnt have to contact Mike directly to fix the issue, whats he gonna do honour the sale price or do I get a extra 15% off the sale price for wasting my time and gas driving out there. It was a easy sale, the ones behind the counter cant figure out that "Hmmmmmmmmmm maybe I should call Mike to see if we can still honour the price due to the situation". Ive work in the customer service industry for the last 15 years all based on commision, if I did buisness like that I couldnt afford a cup of coffee. As I said before they didnt need my $600.00 today so why should I give it to them tommorow. I recently baught a strikemaster auger early December on Dec 30 the Auger fell and the handle broke, I called strikemaster in Minnisota on Dec 31 they asked how it happened I explained and was told another handle would be shipped out Jan 4 when regular shipping starts up cause of the holidays. I asked how much and was told dont worry about it. Jan 7 UPS shows up at my door with a expidited box with the handle in it THATS CUTOMER SERVICE!!!