BowSlayer101 Posted June 2, 2014 Report Posted June 2, 2014 Hi guys, i recently had a simax rod of mine brake after a fight with a small carp, shouldn't have broken as it was a med/heavy rod and i was taking my time with the fish, it wasn't very big either. The main reason i am posting is because i am trying t get a hold of them for the warranty, the warranty email and number they gave me is fake and is not working, i am wondering if anyone knows how to get a hold of them? I am quite disappointed with them at the moment, i thought they would have better customer service., thanks for any help.
musky_hunter Posted June 2, 2014 Report Posted June 2, 2014 Hi BowSlayer101, please give a call to 905-479-3999 and they will take care of your warranty needs.
BowSlayer101 Posted June 2, 2014 Author Report Posted June 2, 2014 (edited) thank you for the info! Will give them a call right now. Edit: they said that apparently the exclusive series was discontinued and that they can give me the wizard for 25 bucks extra if i come to their Markham office, only thing is that its 60 bucks cheaper than my rod so I'm not sure what the point is in that, on a side note, does anybody know what i can do about a broken bottom section. Its broken at the connecting piece, connecting piece is gone , other than that its in good shape as is the upper section, any ideas? Thanks. Edited June 2, 2014 by BowSlayer101
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