Let's have a quick look at reality. If you are in north america, and call the customer service of an international business company, the chances of you speaking to someone in north america is pretty low. Most of these jobs are bveing outsourced to India and other parts of Asia. The joke is funny because..well..it's true...all these customer service people have English as a second language so it's not going to be perfect... and well..it can be frustrating getting by the accent when you have at technical problem..like I had with my Linksys wireless modem..and my service agent was in the Phillipines!