This is the e-mail I got from Berkly.
Thank you for taking the time to contact us regarding your recent experience using one of our products. We always appreciate hearing from avid fishermen concerning the quality and performance of our products.
We have a long-standing reputation for producing the finest in fishing tackle. From the information you have provided, it would seem the product you were using was not up to the high standards that Pure Fishing anglers have come to expect. For this we sincerely apologize. Please send the defective product to:
PURE FISHING
ATTN: CUSTOMER SERVICE
1900 - 18TH STREET
SPIRIT LAKE IA 51360
Make sure you put your return physical address inside with the product. Once we receive the product we will send out the replacement.
We trust this new product will deliver the performance that has made Abu Garcia, Berkley, Fenwick, Mitchell, Johnson, Stren, Sevenstrand and Spiderwire the best in the fishing tackle industry.
Thanks again for contacting us and voicing your concerns. We appreciate your interest and willingness to share your thoughts and opinions.
The best in fishing to you,
Nissa Lundquist
Customer Service Representative