In response to the original post:
I am the employee who handled this situation and yes, I did not handle it in a manner suiting our business. I am not going to apologize for having an off day, I am not going to apologize for being run down...I am going to apologize for the way I handled the situation. There was a misunderstanding between Mike and myself and I should have had the sense to honour the price on the website or I should have at least gotten in touch with Mike to rectify any discrepancy. I did not do either and in doing so, did not treat the customer in a way befitting a customer. For these things I do apologize.
Some may view my apology as a way to cover our butts or try to save face, which would make us look even worse, but this is not the case. All I can do is react to the fallout of my actions and I am hoping that I can do this with a positive outcome. Believe me, I take this to heart as I try to treat everyone with equal respect and hospitality. This is a learning experience for me and I am sure I will not act in the same manner a second time.
For all our customers who are regulars, I encourage you to keep shopping with us. For any who have had similar experiences, I ask that you give us another shot. If our service is not up to par this time, then we are deserving of our reputation in your eyes. For anyone who will not shop with us again, I apologize.
Once again, I sincerely apologize for my lack of tact in this situation and hope that it can be rectified.
Nick
