LeeC

Yes, one way to view this is that warranty refunds are a scam and Chrysler is complicit in peddling this deceitful product. Another possible take-away for anyone following this thread is this: if you buy an extended warranty (with or without a refund option), you MUST keep meticulous service records. I was lucky to get my refund, but if I had an issue and needed to use the extended warranty I would have been just as screwed. It says on the back of the warranty contract that it is the owner's obligation to maintain service records, but I simply didn't read all the fine print when I was buying the vehicle (they bury you in paperwork, and I'm sure few people read everything).

Chrispy, Out of curiosity, do you recall whether your refund included the cost of the warranty refund application (in my case, $395 + tax), or just the cost of the warranty + tax? All of the paperwork seems to indicate that the refund includes this cost, but they told me that it wasn't part of the refund. Had I known that I was going to pay $500 to possibly get $1000 back, I probably wouldn't have bothered signing up for the warranty refund in the first place. Thanks, Lee

Rizzo, I feel your pain. I'm going through the exact same thing. Purchased Dodge Caravan and warranty (with warranty refund) from Chrysler dealer in 2013, was told I get my money back if I don't use it. Sent all the required paperwork within the 60 days of warranty expiration, and they came back asking for service records. I had spotty records as best, but was able to gather the necessary proof of oil changes. When I asked where it stated this was required, he referred me to exemption 3c on the warranty refund program application which states that the warranty refund is void if "the Applicant has caused the Warranty Contract to become invalid for any reason identified by the "Exclusion" or "What is Not Covered" section of the Warranty Contract". On the back of the Warranty Contract (which Chrysler calls the Service Contract), it states that it is the owners responsibility maintain proof of all maintenance records. What a joke. They are using a loophole to get out of the refund. Their claim is that failure to provide maintenance receipts violates the terms of the warranty, thus invalidating the warranty refund. In my case, I was fortunate enough to be able to obtain oil change records (one of which I did myself, so a photo of the screen showing the oil was purchased the Canadian Tire had to suffice). Earlier this week, I received my refund cheque (a small victory). Of course, the amount they refunded didn't include the warranty refund application fee, even though it clearly states the definition of "Refund" is the purchase price of the warranty contract, to a maximum of $4000 (the same maximum they list in the purchase price box, but not the same amount the refunded). I'm trying to fight that battle now, but thinking my only recourse is the BBB. When I called fearing I didn't have the necessary paperwork, the guy on the phone suggested I write a letter explaining that it wasn't made clear that maintenance records were required, and he would "fight for me". If all else fails, you could try this. In the end, the frustrating part is that you DIDN'T USE THE WARRANTY, so the maintenance records aren't relevant. I feel your pain, because I went through the same thing. I'm very frustrated that my dealer didn't make it more clear how important this was. Best of luck to you, I hope you can stick it to them. Lee