My wife and I bought a new sectional sofa at Sears Home Store a month ago. It was delivered a week ago but since we had some renos going on we asked the delivery guys to not take the packaging off. Today the renos were finished so I unwrapped the sectional pieces. Try as I might I could not get the pieces to fit in a way that made sense to me. We figure one of the end pieces must be the wrong one.
Head to Sears and it turns out that there should have been another piece that we needed for the configuration that we wanted but the sales person didn't include it on our bill. A manager says sorry and the missing, unbilled, piece will be delivered this Saturday. No charge. On sale, this piece is $699 plus tax, plus delivery.
We are very happy customers and will shop there again.