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  1. Help please, on Friday I was in the hospital having surgery and before I went in I gave my wife my phone, yes I know big mistake on my part. Anyway, long story the phone will not take the thumb scan and now tells me the back up password is incorrect so what now? I know that right now my choices are limited to basically having a factory reset done which means that I will loose all info this is not a great option as I will loose lots of pictures but that I can live with my biggest problem is I have all of my doctors appointments in my phone and to try to get all of that info will be challenging to say the least. Anybody have any suggestions on how to get around this before I go the reset route? Please, Thank you, FLEX
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