Heebs

1 minute ago, Snidley said:

When you go to court be sure to take a certified copy of this email conversation. The salesman clearly was lying. By the way did you ever "go and see him" prior to claiming your refund ?I would also make the general manager of the Chrysler dealership aware of this email, since his salesmen are using a fraudulent lie to sell the product. In the end I don't know why OMVIC doesn't get involved especially with the clear fraud of claiming this is a Chrysler product and not a third party product. This is a huge legal issue to be sure.

Appreciate the feedback. What's a certified copy and how to attain that? I'm calling OMVIC again shortly.

On 10/16/2020 at 2:14 PM, Snidley said:

Dan I agree you have to protect yourself and this has always been so. Consumer fraud was actually far worse in the past artisanal workforce not withstanding . Stock fraud, product fraud, food fraud, medical fraud was outrageously prevalent in the past. Truthfully consumers of the past were remarkably gullible, much more so than today. It is also true that we  have far better resources, but not perfect resources these days than in the past. Perhaps someone who has gone through the process at a dealership can explain to me their thought process when the pitch was that you get a warranty and at the end of the day you can also get ALL of your premium  back. To me this has obvious flaws as a presentation, especially at a car dealership. A Chrysler dealership at that. Can you guys that have been through it tell me what the salesperson actually said in response to the obvious question I'm assuming someone asked, which is how is this offer even possible.

Hey Snidley, Here's a e-mail conversation I had with my salesperson 2 years after I bought the van. I was still led into getting al my money back. He also lied to me and said the warranty was through Chrysler Canada.

Me: "Ok, then one of my questions is: Is my extended warranty through Chrysler Canada or through a thrid party company? I want to read all the fine prints about the promise I got from you for getting all your money back if there's no warranty work between the standard and extended warranty. I'm hearing more stories of people not getting their money back and I'm not a fan of this possible situation."

Salesperson: 

The warranty is indeed through Chrysler Canada.  The only case that you wouldn’t get the money back would be if you used the warranty during the 4^th or 5^th year.  Just be sure to come and see me before the warranty is up and I can make sure that you qualify for it.

Me:

Salesperson: That is correct.  As long you as you don’t use the warranty during the “Extended” portion.  Keep in mind, something as simple as a light bulb or a loaner/rental vehicle could case you to lose the money back portion.  But like I said, please make sure to come and see me right before the warranty is due.  I can help make sure everything is done correctly.

I made sure at my damn best to make sure I did everything right to get my money back....... And they still deny it, but based on assumptions! I'm stumped.

20 hours ago, Dutch01 said:

Dodge is obviously aware of these issues and still pushes this scam through their dealer network.  Time to vote with your wallet and never buy another of their products.  You might love your RAM truck, but you are supporting scammers.  You'll love your Chevy or Ford too after you adjust to the difference.

I only own the Town and Country, as it unfortunately was the perfect fit for the family. GMC Sierra 2500HD is my real vehicule! 😉

3 minutes ago, Rizzo said:

man oh man this get my blood boiling all over again. How these people sleep at night is beyond me. Thievery. Those salespeople at the dealership have to know xwrp is gonna screw you, yet they sell it anyways to get their commission. No wonder car salesmen get a bad rep

Sorry....didn't want to bring back these "good" memories!!! 😞

I'm just so bummed out as well. I bought the extended warranty as an "insurance" also. I'm very mechanically inclined and can do any work on a vehicule, but with the first time ever buying a brand new vehicule, I didn't want to screw around on thousands of dollars worth of work if the motor or transmission went to hell. Therefore, the promise to get all my money back if I don't use it in the extended part was a no-brainer for me; So I thought!! Even 5 years in, my oil filter housing started leaking oil, and because I had only about 1 year to go to get my 4000$ back, I decided to take the top of my motor apart to get to the oil filter housing and spend my time and money to fix myself; It was easy, but I only did it because I had 4000$ coming my way shortly! If anything major would've happened in the next year...it is what it is at that point, and I wouldn't been out the 500$. I understood all my cards and how I was playing them. That's right! you read it right....I am getting soaked for 4000$!!!!!

All paperwork was sent within the first 60 days. XWRP replies saying the dealership letter needs to come from the selling dealer. So I contact them, get it and send it out. Then they reply I need to provide maintenance records of at least 1 oil change per year!!! Now this pissed me off because when the warranty was sold to me, I made sure with the salesperson that I can do all my own oil changes and he assured that it's all good and it wouldn't make no difference!! Luckily I was able to prove at least 2 oil changes per year with all the paperwork recorded in my maintenance book. 

Then I got the denial letter comes in as I expected at this point because, to me, it was obvious they were just rolling down the script and trying to find the next possible thing I probably wasn't able to provide and claim that as a denial! This denial letter states I had passed the alloted kilometers throughout my contract, which was 120000km at the end of april. This is the interesting part; My last oil change was mi-may, which I jotted down the 126000km I had then.....BUT this does not prove in any way what I had kilometer wise at the end of april; Nor I or do they know at this point! So I'm getting denied on something that no one could prove at the time the denial letter was sent. If that was an item that was enough to deny a claim, wouldn't they want me to go get a dealership record on file with my kilometers on it......

Right now, I'm going to see where all this goes with the dealership, but having every single piece of paperwork, e-mail, phone conversation log and everything else in between since april 2014, and this ridiculous denial letter, I'm not far from going to small claims and see what happens.

Everytime I went to the mailbox since april 2020, I was 100% sure I had a cheque waiting for me, but then I open the letters from XWRP and am completely chocked at the responses with a gut wrenching feeling every single time!!!

All this to say, if anyone has any tips for me along my journey....feel free to contact me privately please, I would truly appreciate it!!!

Cheers to you all and hopefully we can help others going forward to understand what they're in for if they sign that paperwork with the expectations that were promised to us!

I'm going through this exact same issue right now. XWRP has everything they need, and I got denied and won't get my money back as well. I've contacted OMVIC at this point and they told me to connect with the dealerships' manager and see if they can do something. If not, I will proceed with small claims court because I have every single e-mail, phone call and documentation since 2014 and will try my damn best to get my money back as I should've without having to fight for it1!!!