Steve Posted May 25, 2012 Report Share Posted May 25, 2012 (edited) To quote Dan Thorburn, Shimano product support specialist, on Wednesday March 14, 2012: Going forward we have moved to Wild Card on the new rod models. Same program with better service. No charge and replacement through the dealer. I realize this is not great for everyone, but for most of the customers this is a great service. No need to call or go online to place the order. No waiting for shipping or having to ship the old rod back. Xpeditor is now a one time per rod service anyways, so going to the Wild Card should not be a shock. Its also a no cost replacement vs. $100 for the current Xpeditor service. Remember this is a service. A service can change at any time. Warranty changes would require post dating or changes to the wording on the warranty coverage. These are two different things. Given the Xpeditor changed over 2 years ago this argument is not going to change anything. The Wild Card is the future for any new models. Edited for quoting. Edited May 25, 2012 by Steve Link to comment Share on other sites More sharing options...
Jer Posted May 25, 2012 Report Share Posted May 25, 2012 Reels are now all a $25 repair fee from Shimano for the labor....9 times out of ten the parts to fix your reel are warranty covered also. I can atest to that, my 12 year old Citica Bantam 201 was almost completely re-built for $25 plus hst. All the parts were no charge. It works like a new reel again. Link to comment Share on other sites More sharing options...
Steve Posted May 29, 2012 Report Share Posted May 29, 2012 Dave, I spoke with a Shimano Canadian Sales rep this AM. He advised that they are only making the new warranty process known if asked. Likely next time you ask, you'll be informed accordingly. Link to comment Share on other sites More sharing options...
DaveMc Posted May 29, 2012 Report Share Posted May 29, 2012 (edited) Dave, I spoke with a Shimano Canadian Sales rep this AM. He advised that they are only making the new warranty process known if asked. Likely next time you ask, you'll be informed accordingly. i did last week when he was here, and posted that i was told to continue with the over the counter warranty (if the rod in question is in stock) My 5 Crucial's just got here yesterday that i ordered in for myself, still carrying the lifetime warranty slip. i'm not in any way saying you are wrong, just relaying info that is passed to me. Edited May 29, 2012 by DaveMc Link to comment Share on other sites More sharing options...
Squid Posted May 29, 2012 Report Share Posted May 29, 2012 I bought my crucial from Sam when he was in Burlington. That shop has long shuttered it doors so what do we do now if the dealer is out of Business? Do we have to take it to Peterborough or just another dealer like DaveMc? Link to comment Share on other sites More sharing options...
DaveMc Posted May 29, 2012 Report Share Posted May 29, 2012 I bought my crucial from Sam when he was in Burlington. That shop has long shuttered it doors so what do we do now if the dealer is out of Business? Do we have to take it to Peterborough or just another dealer like DaveMc? your best bet is to send it in to Peterborough. if i sold the rod its absolutely no questions asked, if it came from somewhere else i need the bill stating when and where you bought it. Link to comment Share on other sites More sharing options...
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