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So my wife and I just tried to get a hold of my ailing brother at a nursing home in Bobcageon Ont phoned and they said they would go down the hall and hold the phone while i talked to Don, they said I will call u back in 10 minutes, An hour later we call back an the to be nice broad said i did not hear back from u,,,,,,,then the receptionist said I have voice recognition and did not recognize your voice from the first phone call,,,,wth,,,,I said i want to hear my brothers voice before he expires, my wife and i both replied what is voice recognition, how many phone calls have u received from Yellowknife in the last hour,,,,,,,,,,,I asked please let me talk to my brother. She first name karen said i am sorry but i do not recognise your voice,,,oh my God what has Ontario turned into I am not a terrorist i just wanted to talk to Don and yes I do not believe she is a voice recognitionist,,,m,SAD SAD SAD SAD, how whatever could she be at a time like this but they get 3 grand from him every month ,,,,can some one back there please help for the inexcusable bull crap from that receptionist tonight, I am sorry I have a long fuse but this is rediculous, if she does not recognise my tone of voice I cant talk to my dying brother