I bought a crucial for my trip to Nipigon. Fished with it for 15 min. Went to put the hook in the holder the tip snapped off. I bought it at Sail. They replace it no problem but are 4.5 hours away! For $60 or so I can mail it in. So I called Shimano. When you press #1 for English it disconnects me. So, after 3 try's i press #2 for French. That hangs up too. Lol. Called Sail again...they offered to make arrangements to return to Shimano for me or they said I could just wait till I was through Oshawa again and get my money back as they don't have another one. They have the Shimano rods on clearance. So I am not too impressed with Shimano at this time, however thrilled with the customer service at Sail.
It 's my first lifetime warranty rod and my first rod to break like that.
I did really like it for the few moments I had it.
Linda